Tier 2 · Run

Your Salesforce roadmap, delivered weekly.

A senior team running your Salesforce estate without adding headcount — reserved hours, published SLAs, roadmap ownership.

Talk to a Run Team principal → See pricing tiers

Price

from £8k / motiered SLAs

Term

Rolling12-month minimum

Delivered by

Principal + teamcontinuity structural

Best for

Mature estateslost in-house capacity

The problem

Senior in-house Salesforce capacity is hard to hire and harder to keep.

Hiring a senior in-house Salesforce admin is hard, slow, and expensive — and the market for that talent is tightening as in-house jobs at Salesforce customers pay above what most consultancies will match. Customers are losing internal Salesforce capacity faster than they can rebuild it. Managed services books in the UK are growing 30-50% year on year, and the most successful Run Team relationships average five-plus years per account.

The Run Team is built to be that long-term capability, owned by a senior team, without you carrying the recruitment risk.

What you’ll have

Scoped monthly capacity with reserved senior hours
Published SLAs you can hold us to
Roadmap ownership — proactive, not reactive ticket-handling (this is the difference between a three-year and a seven-year relationship)
Release management and DevOps discipline on every change
A monthly executive review

Scope

A clear line between what’s in and what isn’t.

Included

Reserved senior architect, developer, and admin capacity per the agreed tier
Defined SLAs for incident response, change request, and release cadence
Active roadmap management — quarterly planning, prioritisation, business-case input
CI / CD pipeline (Copado, Gearset, or equivalent) on every release
Sandbox management, deployment, and rollback
Monthly executive review and quarterly roadmap session

Not included

Net-new transformation programmes (those are Sprints or Vertical Accelerators)
Capacity that exceeds the agreed tier (handled by explicit overflow at agreed rates)
24/7 break-fix support beyond the agreed SLA tier

Pricing & terms

Three standard tiers; bespoke beyond.

from £8k / month

Tier 1 — Steady state

Hold-the-line operation for established orgs.

from £18k / month

Tier 2 — Active development

Hold-the-line plus quarterly roadmap delivery.

from £30k / month

Tier 3 — Programme intensity

Active development plus major release support.

Rolling contracts, 12-month minimum. Material discount available for 24-month commitment.

Who this is for

Mid-market and lower-enterprise customers with an established Salesforce estate
Organisations that have lost in-house admin capability and don’t want to re-hire
Teams who need a partner who owns the roadmap, not just runs tickets

How we deliver

Principal account owner, senior architect technical lead, a team of consultants flexed to the tier. Continuity is structural — the same team holds an account month-to-month.

Frequently asked questions

Why not hire internally?

You can — but in-house senior Salesforce architects in the UK now command £100-150k base, in Ireland higher, and they’re hard to retain. A Run Team gives you the same capability without the recruitment, training, and retention overhead, and with deeper bench when the work spikes.

Will the same people work on our org each month?

Yes. Continuity is the point. We don’t rotate accounts mid-engagement, and we share an internal owner so handover is structured if anyone moves on.

Can we surge capacity for a specific quarter?

Yes. Overflow is built into the contract at agreed rates. You can dial up for a release, then dial down.

What’s your typical tenure?

We aim for five-plus years per account. The published target reflects what differentiates a roadmap-owning Run Team from a ticket-handler — and is the difference between a real relationship and a transactional one.

From £8k / month. Senior team. Real ownership.

Book a 30-minute architecture call → All services